Refund & Cancellation Policy

Effective date: 10 June 2026

ProsperNet Solutions sells digital operating toolkits. Each toolkit is a complete set of materials, including a guide and its working worksheets, delivered through your account. This policy explains how cancellation and refunds work for digital products of this kind.

1. Immediate access and your right to cancel

Our products are digital and are made available to you as soon as your purchase completes. When you buy, you ask us to provide access straight away and you acknowledge that, once you have accessed or downloaded a product, you lose the statutory 14-day right to cancel that would otherwise apply to digital content.

Because of this, purchases are not refundable once a product has been accessed or downloaded.

2. Your statutory rights are unaffected

This policy does not affect your legal rights. If a product is faulty, not as described, or not fit for the purpose we have stated, you are entitled to a remedy under the Consumer Rights Act 2015. Contact us and we will put it right, which may include repair, replacement or a refund where appropriate.

3. Problems with access or delivery

If you cannot access your purchase, or something has gone wrong with delivery, email support@prospernetsolutions.com with the email address used at purchase and your order or receipt number. Resolving access is our responsibility, and in almost every case we can sort it out quickly so you receive exactly what you paid for.

4. Good faith

Beyond your statutory rights, we consider genuine refund requests in good faith. If you believe your situation deserves a closer look, write to us and explain it. We would rather understand the problem than leave you with something that is not working for you.

5. How refunds are processed

Where a refund is due, it is returned to your original payment method through Stripe, our payment processor, usually within five business days of approval. The time it then takes to appear on your statement depends on your bank or card provider.

6. Questions

For anything about this policy, email support@prospernetsolutions.com. This policy sits alongside our Terms of Service and Privacy Policy.